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Error Code

Samsung Oven & Range Error Code C-21: Meaning, Checks & Repair

For the Samsung Oven & Range families covered by the source set, **C-21** means **sensor malfunction**. The first useful step is to preserve the exact characters and model number before power cycling the appliance. Samsung uses overlapping code conventions across model years and regions. This page keeps the appliance context attached to the code so a same-looking string from another product family is not misapplied. The recorded display form is **C-21**. Search normalization stores it as **C21** while preserving the characters a homeowner actually sees.

Content status: Verified

Error code C21
Appliance Oven & Range
Quick answer

Sensor malfunction.

Model compatibility: Samsung can reuse or reformat codes across series and model years, so C21 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

For the Samsung Oven & Range families covered by the source set, **C-21** means **sensor malfunction**. The first useful step is to preserve the exact characters and model number before power cycling the appliance. Samsung uses overlapping code conventions across model years and regions. This page keeps the appliance context attached to the code so a same-looking string from another product family is not misapplied. The recorded display form is **C-21**. Search normalization stores it as **C21** while preserving the characters a homeowner actually sees.

Signs

Symptoms you may notice

  • A symptom that fits C-21 is that the control is not receiving an expected sensor signal or the signal is outside its accepted range.
  • C-21 can be accompanied by this pattern: the appliance can stop a feature, limit operation, or repeat the code during the same stage.
  • On affected Samsung oven or range models, the affected function can behave intermittently if the signal or connection is unstable.
  • Depending on the exact model, c-21 appears on the range/oven and the related cooking, sensing, door, or control function can be limited.
Why it happens

Possible causes

  • varies by model/region — cross-region baseline — Sensor malfunction
Before you call

Safe checks you can make

These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.

  • Before requesting service for C-21, photograph the code and note the exact operating stage when it appears.
  • For C-21, start by doing this: check only user-accessible conditions that can physically affect the monitored function.
  • With C-21 recorded, avoid replacing a sensor solely from the display; wiring, connectors, supply conditions, and the control can create the same result.
  • Before opening any service area, record the exact code and model number.
  • The next non-invasive check is to check door/divider/pan placement, vent obstruction, settings, and household power only when relevant.
  • To rule out an accessible cause, do not perform live high-voltage internal testing; request service if the code reappears.

Important safety warning. Safety takes priority over clearing C-21. Stop for arcing, repeated breaker trips, uncontrolled heating, damaged wiring, or gas odor. Internal live-voltage and gas-system diagnosis is not a homeowner check.

Get help

When to request repair service

Once C-21 has returned after the safe checks, If the code returns, model-specific sensor, harness, connector, and control-board testing is appropriate. Preserve any accompanying noise, water level, temperature, or operating-stage details for the technician.

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FAQ

Frequently asked questions

References

Sources & references

  • https://www.samsung.com/ca/support/home-appliances/samsung-range-or-wall-oven-error-codes/
  • https://www.samsung.com/it/support/home-appliances/significato-dei-codici-del-forno/

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