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Error Code

Samsung Washer Error Code 9C2: Meaning, Checks & Repair

For the Samsung Washer families covered by the source set, **9C2** means **power / voltage error**. The first useful step is to preserve the exact characters and model number before power cycling the appliance. The exact stage when the code appears can be as important as the characters themselves. Note whether it happens at startup, during fill, heating, cooling, draining, spinning, drying, or after a power event. The recorded display form is **9C2**. Search normalization stores it as **9C2** while preserving the characters a homeowner actually sees.

Content status: Verified

Error code 9C2
Appliance Washer
Quick answer

Power / voltage error.

Model compatibility: Samsung can reuse or reformat codes across series and model years, so 9C2 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

For the Samsung Washer families covered by the source set, **9C2** means **power / voltage error**. The first useful step is to preserve the exact characters and model number before power cycling the appliance. The exact stage when the code appears can be as important as the characters themselves. Note whether it happens at startup, during fill, heating, cooling, draining, spinning, drying, or after a power event. The recorded display form is **9C2**. Search normalization stores it as **9C2** while preserving the characters a homeowner actually sees.

Signs

Symptoms you may notice

  • While 9C2 is active, the appliance can stop, restart, or refuse a high-load function.
  • While 9C2 is active, the code can appear after a surge, brownout, outage, incorrect supply, or frequency problem.
  • The 9C2 display becomes more meaningful if some models preserve the display even when one required power leg or voltage range is abnormal.
  • While 9C2 is active, 9C2 appears during the washer stage associated with power / voltage error.
  • A symptom that fits 9C2 is that the cycle can pause, stop, retry, drain, or refuse to advance until the condition is cleared.
Why it happens

Possible causes

  • varies by model/region — cross-region baseline — Power / voltage error
Before you call

Safe checks you can make

These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.

  • As an external check for 9C2, confirm the breaker has not tripped and the appliance is connected as specified by Samsung.
  • As an external check for 9C2, if the event followed an outage or surge, perform only the documented one-time power reset.
  • The next non-invasive check is to do not perform live mains-voltage measurements unless qualified.
  • As an external check for 9C2, stop if breakers trip repeatedly, plugs/outlets overheat, or there is arcing.
  • Before requesting service for 9C2, record the code and the cycle stage where it appears.
  • The next non-invasive check is to check owner-accessible water supply, drain hose/filter, load balance, door, detergent, or power only when relevant.

Important safety warning. Disconnect power and stop use for active leakage near electrical parts, smoke, burning smell, or repeated breaker trips. If resolving 9C2 would require energized internal access, that is the point to hand the diagnosis to a qualified technician.

Get help

When to request repair service

For 9C2, the service threshold is straightforward: Persistent power/voltage codes need the household supply and appliance power/control circuits checked safely before parts are replaced. Bring the exact model number and a photo of the display so the diagnosis stays tied to the documented Samsung code.

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Seeing this code on your Samsung appliance?

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FAQ

Frequently asked questions

References

Sources & references

  • https://www.samsung.com/uk/support/home-appliances/what-do-the-codes-on-my-washing-machine-mean/
  • https://www.samsung.com/us/support/troubleshoot/TSG10000997/

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