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Error Code

Samsung Washer Error Code 11E: Meaning, Checks & Repair

For the Samsung Washer families covered by the source set, **11E** means **low water level detected**. The first useful step is to preserve the exact characters and model number before power cycling the appliance. Samsung appliances monitor whether a function reaches an expected state within a certain sequence. When that check fails, the control can store or display a code even though the root cause may sit elsewhere in the same circuit. The recorded display form is **11E**. Search normalization stores it as **11E** while preserving the characters a homeowner actually sees.

Content status: Verified

Error code 11E
Appliance Washer
Quick answer

Low water level detected.

Model compatibility: Samsung can reuse or reformat codes across series and model years, so 11E may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

For the Samsung Washer families covered by the source set, **11E** means **low water level detected**. The first useful step is to preserve the exact characters and model number before power cycling the appliance. Samsung appliances monitor whether a function reaches an expected state within a certain sequence. When that check fails, the control can store or display a code even though the root cause may sit elsewhere in the same circuit. The recorded display form is **11E**. Search normalization stores it as **11E** while preserving the characters a homeowner actually sees.

Signs

Symptoms you may notice

  • When the 11E condition is present, the appliance may receive too little water or fail to confirm the expected water level.
  • The 11E display becomes more meaningful if the code often appears near the beginning of a fill stage.
  • Depending on the exact model, water may enter slowly, intermittently, or not at all.
  • A symptom that fits 11E is that 11E appears during the washer stage associated with low water level detected.
  • When the 11E condition is present, the cycle may pause, stop, retry, drain, or refuse to advance until the condition is cleared.
Why it happens

Possible causes

  • varies by model/region — cross-region baseline — Low water level detected
Before you call

Safe checks you can make

These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.

  • A safe owner-level check is to confirm the household water supply valve is fully open where the appliance uses one.
  • The next non-invasive check is to inspect accessible supply hoses for kinks and clean inlet screens only as described by Samsung.
  • Before opening any service area, check whether water actually enters before the code appears.
  • Before requesting service for 11E, verify hot/cold hose routing and water pressure when relevant to the exact appliance.
  • A safe owner-level check is to record the code and the cycle stage where it appears.
  • As an external check for 11E, check owner-accessible water supply, drain hose/filter, load balance, door, detergent, or power only when relevant.

Important safety warning. Disconnect power and stop use for active leakage near electrical parts, smoke, burning smell, or repeated breaker trips. Do not bypass a safety device merely to see whether 11E disappears.

Get help

When to request repair service

If supply flow is proven good and the display returns, inlet valves, flow/level sensing, wiring, or control electronics may require diagnosis. A repeatable 11E event is more useful diagnostically than repeated resets, because it shows when the low water level detected check is failing.

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FAQ

Frequently asked questions

References

Sources & references

  • https://www.samsung.com/uk/support/home-appliances/what-do-the-codes-on-my-washing-machine-mean/
  • https://www.samsung.com/us/support/troubleshoot/TSG10000997/

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