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Error Code

Samsung Washer 12E Code: Power Button Issue

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Ethan Mercer Written by Ethan Mercer Appliance Repair Content Specialist Published October 20, 2026

Content status: Verified

Error code 12E / bE1
Appliance Washer
Quick answer

Samsung's lists give 12E (legacy) and bE1 (current) for a power button issue on washers.

Model compatibility: Samsung can reuse or reformat codes across series and model years, so 12E / bE1 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

Power button issue; bE1 is current and 12E is the legacy code.

At a glance

Older Samsung washers show 12E, newer ones show bE1. Both describe a power button issue, though meanings may differ by model.

Try this

  1. Think about whether the button was held down too long.
  2. Look for any button that sticks or is pushed in.
  3. Unplug the washer from the mains.
  4. Wipe the buttons using a cloth that is only lightly damp.

Still there? The source tells you to call customer support.

Codes worth comparing

  • bE3: button defective.
  • B2: control button issue.
  • dn: an update is installing and the controls do not respond.

Samsung washer service in the Miami, New York, Houston, Los Angeles and San Diego areas

Within the Miami, New York, Houston, Los Angeles and San Diego metro areas, call (844) 482-1598. Read up on washer repair too. Mention the code, your model and the cleaning you did.

Source: Samsung Levant – Washing machine error code meanings

Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.

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Phone (844) 482-1598
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